Return And Exchange Policy

Home / Return & Exchange Policy

Return And Exchange Policy

At Al Madni Electric, we are committed to providing our customers with products of the highest quality. Should you need to return or exchange an item purchased from our E-Shop, please carefully review the following guidelines to ensure a smooth process.

Eligibility for Exchange

This exchange policy applies exclusively to products purchased directly from the Al Madni Electric E-Shop. Exchanges are available under the following conditions:

  1. Incorrect Product: If an incorrect product was delivered by Al Madni Electric or our courier partner.
  2. Damaged Product: If the product is found to be damaged or defective upon delivery.

Exchange Policy

To initiate an exchange, please follow these steps:

1. Contact Customer Relations : Reach out to our Customer Relations (CR) Department at +92 329 7748379 or sales.madnielectric@gmail.com within 7 days of receiving the product.

2. Share the following details with our CR Officer:

  1. Full Name
  2. Phone Number
  3. Order Number
  4. Date of Purchase
  5. Shipping Address
  6. Delivery Challan (provided by the courier)
  7. Submit Photographic Evidence: Provide clear photos of the product, packaging, and any damage or incorrect items.

Our CR Officer will guide you through the next steps of the exchange process and provide assistance as needed.

Conditions for Exchange

  1. Unused and Unopened Condition : The product must be in new, unused condition, with all original packaging intact. If the product has been opened or used, we may not accept the exchange request.
  2. Complete Product : All original components, accessories, and manuals must be included. If any part of the product is missing or damaged, the exchange request may be declined.

Exceptions

  1. Excess or Leftover Cable : We do not accept exchanges for leftover or excess cable that was ordered in excess of the required quantity.
  2. Customized Products : Products that have been customized or made to order are non-returnable and non-exchangeable.

Shipping Costs

  1. Customers are responsible for shipping costs associated with returning a product unless the item was damaged or incorrect.
  2. In cases where the customer has changed their mind or ordered incorrectly, the customer will be responsible for the cost of returning the product.

Processing Time for Exchanges

  1. Once your exchange request is approved, processing times may vary based on product availability and other factors. We will keep you updated on the status of your exchange and provide an estimated completion time frame.

Policy Modifications

  1. Al Madni Electric reserves the right to modify or update this Return and Exchange Policy at any time without prior notice. We encourage customers to regularly review the policy for any changes. Any updates will be effective immediately upon posting on our website.

Acceptance of Terms

  1. By purchasing from Al Madni Electric E-Shop, you acknowledge and agree to the terms outlined in this Return and Exchange Policy.